CLM Managed Services: Technical

You’ll know your CLM Technology Team by Name.

With dedicated CLM-certified operational support teams, our clients save up to 70% on their CLM configuration costs while Sumati CLM user support teams are available 24/7, enabling much faster user adoption.

“Sumati technologists’ deep knowledge of contract management and Apttus CLM has enabled us to implement Apttus with greater velocity and do it economically.”
Christine Uri, Chief Legal Officer, Ecova

CLM Expertise 24/7

A CLM-specific complement to your IT help desk and your CLM SMEs, our Virtual Admins know your CLM configuration and are experts in contract management.

Same Day Resolution

Users need rapid resolution to work at the speed of business. More than 90% of Level 1 inquiries are resolved same day, maximizing user adoption.

Rigorous Documentation + Reporting

Support and admin processes are documented in detailed playbooks and iterated continuously. Cycle time, development and resolution metrics optimize responsiveness.